We stand behind our work.
Real written warranties on every service we deliver. No fine print, no tricks — just a clear promise about what we're responsible for.
Lifetime PDR Guarantee
Any paintless dent repair work we perform is guaranteed for as long as you own the vehicle. If a repair we completed ever comes back — the dent returns to its original shape — bring it in and we'll fix it at no charge. No time limit, no mileage limit, no exceptions.
Satisfaction Guarantee
If you're unhappy with our work, call us first. We'll inspect it, hear you out, and make it right. If we can't satisfy you, we'll explore other options rather than leaving you stuck.
What's Not Covered
- ✗ Pre-existing damage that was present before the repair
- ✗ Subsequent damage from another event (weather, accident, etc.)
- ✗ Work performed by a third party after we complete ours
- ✗ Normal wear and tear or corrosion unrelated to our work
Our guarantee covers the quality and longevity of our specific work. It doesn't cover damage from external causes, subsequent events, or work done by others.
How to File a Claim
Contact us
Call (815) 515-6570 or email info@hailvalet.com and describe the issue. Mention when the original work was completed.
Describe the problem
Send photos or bring the vehicle by so we can inspect what changed. We'll determine whether it falls under the guarantee.
Schedule an inspection
We'll fit you in quickly to look at the work. If it's our responsibility, we'll fix it or discuss next steps that day.
Questions about your warranty?
Call us directly or send a message. We'll clarify the guarantee and walk you through any claim.
Mon–Fri 8a–6p CT